1. Who is responsible for your information
This website is operated by RKO TRADE LTD. For questions about this policy or the way your information is handled, email info@rkotrade.uk or write to 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.
2. Information we may collect
When you contact us, you may provide your name, business name, email address and the details needed to understand your enquiry. Those details may include a vehicle, registration or VIN information, a part description or reference, quantity, collection and delivery locations, preferred dates and anything you add to the message.
Our hosting and security systems may also create technical records such as an IP address, browser or device information, the requested page, date and time, referral information and server or security logs. If you choose to load Google Maps, Google may receive technical information from your browser under its own privacy terms.
3. How we use the information
- To read, route and respond to your enquiry.
- To identify the vehicle, part category or delivery requirement you want to discuss.
- To communicate about a possible supply or service arrangement and keep an appropriate record of that conversation.
- To operate, maintain and secure the website, diagnose faults and prevent misuse.
- To comply with applicable legal obligations and to establish, exercise or defend legal claims where necessary.
The website does not create customer accounts, take online payments or use enquiry data for automated decision-making.
4. Lawful bases
Depending on the reason for the contact, we process information because it is necessary to take steps at your request before entering into a contract, because it supports our legitimate interests in responding to B2B enquiries and operating a secure website, because a legal obligation applies, or because you have given consent for optional website content. Where we rely on legitimate interests, we consider the effect on your rights and interests.
5. Who may receive the information
Information may be handled by service providers that support website hosting, email delivery, security and technical administration. It may also be shared with professional advisers, competent authorities or another party where disclosure is required by law or is necessary to protect legal rights. We do not sell enquiry information for advertising.
If a service provider processes information outside the United Kingdom, appropriate safeguards will be used where the law requires them. You may contact us for further information relevant to your enquiry.
6. How long we keep it
We keep information only for as long as reasonably needed to deal with the enquiry, maintain relevant business records, meet legal or accounting requirements, resolve disputes and protect the website. The period depends on the nature of the correspondence, whether a business relationship develops and any applicable legal requirement. Technical security logs are retained according to the operational needs of the hosting environment.
7. Security
Reasonable organisational and technical measures are used to protect information from unauthorised access, alteration, disclosure or loss. No internet transmission or storage method can be guaranteed to be completely secure, so please avoid sending unnecessary sensitive information through a general enquiry form.
8. Your data protection rights
Subject to the circumstances and applicable law, you may ask for access to your personal information, correction of inaccurate information, erasure, restriction of processing, data portability or object to certain processing. Where processing relies on consent, you may withdraw it without affecting processing that took place before withdrawal.
Send a request to info@rkotrade.uk. We may need enough information to confirm your identity and locate the relevant record. You may also complain to the Information Commissioner's Office.
9. Other websites and changes
Links and embedded services operated by third parties are governed by their own privacy information. We may update this notice when the website, our processes or legal requirements change. The current version will remain available on this page.
Last updated: 4 September 2026.